Refund & Cancellation Policy

Effective Date: 07-NOV-2025

EasyGlobalShip.in provides a digital booking service for international shipments via India Post DNK. As our service involves real-time booking, payment, and documentation processing with government systems, refunds are limited and subject to verification.

Refund Eligibility

• If payment was made but the shipment label was not generated.
• If the booking failed due to technical/processing error on our side.
• If duplicate payment was made for the same shipment.

Non-Refundable Situations

• Shipment already accepted by IndiaPost counter.
• Customs restrictions, rejection, seizure, or return-to-origin by authorities.
• Incorrect or incomplete information provided by the user.

Refund Processing

• Refunds, if approved, are credited to your EasyGlobalShip Wallet.
• Wallet balance can be used for future shipments.
• Refund to bank account may take 5–7 business days.

How to Request a Refund

Please contact us through email or, call us to facilitate the refund process.